Privacy Policy, Port Stephens Disability Care

Last updated: May 2026

1. About This Policy

Port Stephens Disability Care (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

As an NDIS registered provider, we also comply with the NDIS Act 2013 and the NDIS Practice Standards, which impose additional obligations regarding the handling of participant information.

2. Who We Are

Business Name: Port Stephens Disability Care
Address: 10/61 President Wilson Walk, Tanilba Bay NSW 2319
Phone: 02 4982 4877 / 0408 406 351
Email: [email protected]
Website: https://portstephensdisabilitycare.com.au

3. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, phone number, email address, home address
  • Health and disability information: details about disability, support needs, NDIS plan details
  • Financial information: NDIS plan funding details, payment information
  • Employment information: if you apply for a role with us
  • Communications: enquiries submitted through our website contact form or by phone/email
  • Website data: IP address, browser type, pages visited (collected automatically via cookies)

We treat health and disability information as sensitive information under the Privacy Act, which attracts a higher level of protection.

4. How We Collect Your Information

We collect personal information:

  • Directly from you, when you contact us via phone, email, or our website contact form
  • When you enquire about or apply for our services
  • When you apply for employment with us
  • From third parties, such as NDIS planners, support coordinators, or family members (with your consent)

5. Why We Collect Your Information

We collect and use your personal information to:

  • Provide NDIS disability support services to you
  • Communicate with you about your enquiry or support arrangements
  • Manage our employment processes
  • Comply with our legal obligations under the NDIS Act and other legislation
  • Improve our services and website

We will not use your personal information for purposes other than those listed above without your consent.

6. Disclosure of Your Information

We may share your personal information with:

  • NDIS Quality and Safeguards Commission, as required under the NDIS Act
  • National Disability Insurance Agency (NDIA), for plan management purposes
  • Other support providers, where necessary to coordinate your care, with your consent
  • Our staff and contractors, on a need-to-know basis for service delivery
  • IT and website service providers, who assist us in operating our website and systems

We do not sell or trade your personal information. We do not disclose it to overseas recipients unless required by law.

7. Cookies and Website Tracking

Our website uses cookies to improve user experience and collect anonymous analytics data. When you first visit our site, you will be asked to consent to our use of cookies via our cookie consent banner.

You can manage or withdraw your cookie consent at any time by visiting our Cookie Policy page.

8. Storage and Security

We store your personal information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. We use secure systems and restrict access to authorised personnel only.

We retain your information only for as long as necessary to provide services or as required by law.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Complain if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, contact us at [email protected].

10. Complaints

If you have a privacy concern, please contact us in the first instance. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au
  • Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.

This Privacy Policy applies to Port Stephens Disability Care (portstephensdisabilitycare.com.au) only.